Refund policy

90-Day Commercial Return Policy

TECHTIK WAVE ESSENTIAL LTD, trading as Zyfee, offers a 90-day commercial return policy. This means you can request a return within 90 days after receiving your item. This policy is provided in addition to your statutory rights under UK law.

To be eligible for a return under this commercial policy, your item must be in the same condition that you received it: unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

To request a return, please contact us at support@boltoo.com. Please include your order number and the reason for the return so that our customer support team can help you quickly.

If your return is accepted, we will send you return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return may not be accepted.

Return address

Please send accepted returns to our UK warehouse at:

TECHTIK WAVE ESSENTIAL LTD
JD.com MPS2, Hudson Way, Magna Park South
Lutterworth
LE17 4XY
United Kingdom
Tel: +44 7935860265

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. If an item is faulty or damaged, we will cover the return shipping costs where required by law.

Right to cancel

If you are a UK consumer, you generally have the statutory right to cancel or return your order within 14 days of receiving the goods, for any reason and without giving a reason. The cooling-off period ends 14 days after the day you, or a person nominated by you, receive the goods. To exercise this right, contact us at support@boltoo.com.

Non-returnable items

Certain items cannot be returned for hygiene, safety, or legal reasons, including perishable goods, custom or personalised products, sealed personal care goods that have been unsealed after delivery, hazardous materials, flammable liquids, gases, gift cards, and any other item that cannot legally be returned. Sale items are only returnable where required by your statutory rights.

Exchanges

The fastest way to get a different item is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method. We process refunds in line with UK consumer regulations and aim to complete approved refunds within 14 days of receiving the returned goods. Your bank or card provider may need extra time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@boltoo.com.