Returns Policy
Refund and Returns Policy
30-Day Commercial Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy is offered in addition to your statutory rights under UK law.
To be eligible for a return under this commercial policy, your item must be in the same condition that you received it: unused, with all accessories, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
Before sending any return, please contact us first so we can confirm eligibility and provide the correct return instructions. Items sent back without first requesting a return may not be accepted.
Email:
support@johgeeirrig.co.uk
WhatsApp Business:
+44 7935 860265
Customer support hours:
Monday to Friday, 9am–5pm
Closed on weekends and UK bank holidays.
Response time:
We aim to reply within 1–2 working days.
Order enquiries:
Please include your order number and the email address used at checkout so we can help you more quickly.
Return address
Once your return has been approved, please send it to:
TECHTIK WAVE ESSENTIAL LTD
JD.com MPS2, Hudson Way
Magna Park South
Lutterworth
LE17 4XY
United Kingdom
Damages and Issues (Your Statutory Rights)
Please inspect your order upon reception. Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. Please contact us immediately if the item is defective, damaged, or if you receive the wrong item. If your item is faulty, you have a statutory right to reject it and receive a full refund. We will cover the return shipping costs for any faulty or damaged goods.
Right to Cancel (Statutory Cooling-off Period)
Notwithstanding our 30-day commercial policy, under the Consumer Contracts Regulations 2013 you have the statutory right to cancel or return your order within 14 days of receiving your goods, for any reason and without giving a justification. The cooling-off period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the goods. To exercise this right, contact us at support@johgeeirrig.co.uk.
For non-faulty returns, you are responsible for arranging and paying return shipping. We do not charge a restocking fee. You can cancel an order at any time until it has been fulfilled.
Exceptions / Non-returnable Items
Certain types of items cannot be returned due to hygiene, safety, or legal reasons, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalised items).
- Personal care goods (sealed goods which were unsealed after delivery due to hygiene protection).
- Hazardous materials, flammable liquids, or gases.
We cannot accept returns on sale items or gift cards unless they are faulty or you are exercising your statutory rights.
Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. We adhere to UK regulations and will process your refund within 14 days of receiving the goods back. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@johgeeirrig.co.uk.
Business information
Johgee Irrigation is a trading name of TECHTIK WAVE ESSENTIAL LTD, a company registered in England and Wales.
Company No.: 15312978
Registered Office:
5 Brayford Square
London
E1 0SG
United Kingdom