Contact Us

Page focusWaterTimer.ae contact

Last updated: 24 August 2026

We are happy to help you choose the right water timer, check whether it fits your outdoor tap, track an order, or arrange a return or warranty claim.

Support hours

Monday to Friday, 09:00–18:00 GST (UTC+4). We aim to reply within one business day. Our support team is based in the United Kingdom, so replies sent late in the UAE afternoon may arrive the following morning.

Who you are dealing with

WaterTimer.ae is operated by TECHTIK WAVE ESSENTIAL LTD, trading as Johgee Irrigation.

Registered in England & Wales
Company no. 15312978
Registered office: 5 Brayford Square, London E1 0SG, United Kingdom

We ship to the UAE from our United Kingdom warehouse. We do not have a shop, office or returns depot in the UAE — please do not send anything to a UAE address.

Returns address

Contact us before returning anything so we can log it against your order. Approved returns go to:

TECHTIK WAVE ESSENTIAL LTD
JD.com MPS2, Hudson Way
Magna Park South
Lutterworth LE17 4XY
United Kingdom

See our Returns Policy for who pays return shipping and how refunds work.